Refund Policy

90-Day Money-Back Guarantee

Last Updated: November 24, 2025

✓ 90-Day Money-Back Guarantee

We stand behind the quality of Cognitive Fuel. If you're not completely satisfied with your purchase, you can request a full refund within 90 days of your order date—no questions asked.

1. Our Commitment to Your Satisfaction

At Cognitive Fuel, your satisfaction is our top priority. We're confident in the quality and effectiveness of our product, and we want you to feel the same way. That's why we offer an industry-leading 90-day money-back guarantee on all purchases.

Whether you've used one bottle or all six bottles in your order, if you're not satisfied with the results, we'll refund your money—no hassles, no complicated procedures.

2. Eligibility for Refunds

Who Qualifies

You are eligible for a refund if:

What's Covered

Our 90-day money-back guarantee covers:

3. How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

Step 1: Contact Customer Support

Email our customer support team at support@thecognitivefuel.com with the subject line "Refund Request."

Step 2: Provide Order Information

Include the following information in your email:

Step 3: Return the Product (Optional)

For orders of 3 or more bottles, we may request that you return the bottles. If return is required, we'll provide a prepaid return shipping label. For orders of 1-2 bottles, return is typically not required.

Step 4: Receive Your Refund

Once we process your refund request, you'll receive your money back via the original payment method within 5-10 business days.

4. Refund Processing Time

The exact timing may vary depending on your financial institution's processing times.

5. What's Not Covered

The following are not eligible for refunds:

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately at support@thecognitivefuel.com. Include photos of the damaged product and packaging. We will:

Claims for damaged or defective products must be submitted within 14 days of delivery.

7. Lost or Stolen Packages

If your package shows as delivered but you didn't receive it:

  1. Check with neighbors or building management
  2. Verify the delivery address on your order confirmation
  3. Contact the shipping carrier using your tracking number
  4. If the package cannot be located, contact us at support@thecognitivefuel.com

We will work with you and the carrier to resolve the issue, which may include sending a replacement or issuing a refund.

8. Refund Method

Refunds will be issued to the original payment method used for the purchase:

We cannot process refunds to a different payment method or account than was originally used.

9. Multiple Orders

If you placed multiple separate orders, each order is eligible for its own 90-day refund period calculated from the respective order date. You can request refunds for individual orders independently.

10. International Orders

Currently, we only ship within the United States. If you're located outside the U.S. and received our product through a forwarding service, please contact us to discuss refund options, as international returns may involve additional considerations.

11. Subscription and Auto-Ship

Cognitive Fuel does not use auto-ship or subscription programs. All orders are one-time purchases. You will never be charged automatically for future orders unless you deliberately place a new order.

12. Fraud Prevention

While we strive to provide excellent customer service, we reserve the right to deny refund requests in cases of suspected fraudulent activity, including but not limited to:

13. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Orders placed before changes will be subject to the policy in effect at the time of purchase.

14. Contact Us

For refund requests or questions about this policy, please contact us:

Email: support@thecognitivefuel.com

Response Time: Within 24 hours

We're committed to making your refund experience as smooth and hassle-free as possible. Your satisfaction is our priority.